# Allow user to edit their last reply

# Where to set the last reply editing?

The Allow user to edit their last reply toggle is on by default in the Advanced settings of the Wait for Chat (RWC) Step.

If you don't want to let users edit their last replies in the chat, turn off the Allow user to edit their last reply toggle. It is not possible to disable the feature for one message.

The feature applies to the main Flow, its Subflows, and its Triggered Flows, not the Step or a particular message.

# What messages does the setting affect?

The feature applies only to Request Response (RWC) submitted user reply messages built of the components that are recorded in the string data type. They are:

  • Text
  • Allowed manual user response within any component
  • Appointment
  • Checkboxes
  • Dropdown option
  • Option from list
  • Quick reply button
  • Radio button option
  • Range or single point
  • Date
  • Time

# How does the last reply editing work in the chat client?

The chat user can edit image only their last reply in the chat.

image

If your chat has a Wide messages Style, image button is:

  • always visible for the message

If your chat has a Bubbles messages Style, it is only visible:

  • on hover in desktop and embedded chat views
  • on tap in mobile and Apps chat views

Once the user has edited the message, they can either send it or Cancel editing.

image

The user can edit and send the message only once.

The user can not use this feature to delete the message. The chat does not allow to send an empty value.

image

If the conversation was interrupted and the user selected to Continue the conversation, the user can't edit the last sent reply.

# Result

Once the user sends the edited reply, the output data of the Wait for Chat Step (RWC) Step is updated with the edited data of the message.

If the original user reply triggered a Text command Global action and later the user updated this reply, the Flow gets rerouted according to the updated reply.

If the user updated the reply with a keyword that triggers a Text command Global action, the Flow will be rerouted to the Command leg.

Last Updated: 8/28/2023, 7:14:49 PM