How RWC Step templates serve to build your solution

So you have decided to build a solution to automate communication with your users in the form of a webchat. You have your key use cases for what your bot and your users are going to communicate about. How to implement these scenarios of communication using the RWC?

You may begin with landing the data architecture of your solution using OneReach.ai Data (opens new window) products and checking the Logical Steps category (opens new window) to think over the implementation of the underlying logic. However, in this block of articles, let's focus on the RWC Step templates overview to find out how RWC functionality serves you to build your chat.

• Set the scene for chat building
• Convert communication scenarios into messages
• Manipulate the said messages in the ongoing conversation
• Prevent your bot's silence on air
• Anticipate user actions outside of the communication scenario
• Use a chat container as means of communication
• Identify users in the chat
• Expand communication with a user from the RWC to another channel
• Start communication with a user in another channel and continue it in the RWC
• Navigate a user among several RWC conversations
• End conversation in the chat